60 managers

1 country


How will Gate Gourmet keep its market prominence in an ever-changing competitive environment of smaller start-up businesses in the catering industry?

Our approach
  • Business strategy
  • Forecasting
  • Service design
  • Opportunity mapping
  • Training
  • Workshop

intO held a workshop to train 60 of Gate Gourmet’s international managers. Because of the shift in catering and changing customer experiences, we helped to map out Gate Gourmet’s core business strengths, identify current and future challenges, and how to adapt to the changing customer needs. Together we focused on low-cost and full-service flight carriers, to understand the growing need for special diets and other dietary requirements.

intO delivered the tools that enabled internal teams to conduct forecasting workshops. These would help Gate Gourmet’s management team to identify, track, strategise and stay ahead of market disruptors.