Archive for the ‘Consumption’ Category

How to stay in step with your users

Coronavirus has delivered a new consumer context, presenting businesses with fresh opportunities and threats. If businesses align themselves with their customers now, they will be best-placed to take advantage of the emerging opportunities. If they do not, they risk losing touch or being leapfrogged by competitors. Chloe Amos-Edkins, intO's Research Director, believes that Investment in qualitative research has never been so essential.

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Posted on July 3rd, 2020

Consumption Business Future of Work Publications Research

Retail & hospitality brands should not wait to ease the covid-19 queues

Impacted by covid19, everything is taking longer than expected, whether that’s waiting in line at a retail store or boarding a plane. We’re even having to queue to shop online. Written by intO’s Jonny Jiang, this article explores how service design might try to bridge the gaps that WAITING is introducing to customer experiences in the retail and hospitality sectors.

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Posted on June 16th, 2020

Consumption Business Publications Innovation Research

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